Autel Scanner Tools Technical Questions and Answers

This post answered all the original Autel scanner tools frequently asked questions technically.

UOBD2  is the authorized dealer of Autel products, therefore the following parts will helps.

 

  1. Update Software and serial number:

1). Update and Registration:

all Autel scanners with SD card need to register on Autel official site, and download software program via the machine or connect PC Suite to Autel server, the software program is bound with the serial number, copy the software from other machines is not allowed, nor the SD card is not allowed to mix-use, otherwise it will lead to authorization issue or wifi mac mismatch.

  • The related Autel scanner tools include:

DS708, Maxisys, Maxisys mini, Maxisys Pro, Maxisys Elite, TS501, TS601, MD701, MD702, MD703, MD704, MD802, MOT PRO(EU908), AL609, AL609EU, AL609, AL619EU, VAG505, OLS301, EBS301, MaxiCheck AbsSrs, MaxiCheck DPF, MaxiCheck EPB, MaxiCheck Oil Reset, MaxiCheck SAS, MaxiCheck TPMS, MaxiCheck Pro.

  • Update FAQ: There are two solution when the software free update period expires, and accordingly software not work
  1. Please copy the original software stored in the SD card, and back up to a computer or other storage devices, when you need it, just copy the software into SD card and directly use it.
  2. If no backup, please pay for one-year update, and then download this update software and other software including all software update within one year.

 

  1. SD card has problem, what to do?
  • Problem: SD card get damaged or lost accidently, and cause the machine prompt “SD card is damaged” or “Please insert SD card” when boot.

Solution: buy new SD card, download software via PC Suit to update. If free update period expires, copy the old software into the SD card; if no back up, please pay for update.

Notes:

  1. Do not casually pull and plug SD card when machine powered, it’s easy to damage machine.
  2. If SD card lost without registration via the serial number, please contact our technical support for the registration code, then complete the registration and update.
  3. If you still get message “SD card not insert” after changing another SD card, then you may get SD car slot damaged, please return to us for repair.

 

  1. Update steps:
  • Maxisys series: click Maxisys—Update, choose the software you want to download
  • DS708: follow “How to update DS708.pdf”
  • Other Autel scan tools which can register: follow “Software update instruction.pdf”
  • Autel scan tools which no need register”

Model: AL301, AL319, AL419, AL439, AL439B, TS101, TS401, AL519, AL539, AL539B, MV208, MV400.

Procedure:

Open CD and install the application eg. MaxilinkII I nto the PC, browse www.autel.com, download the corresponding update application, run maxilink II, and choose the well-done update application to update. For detailed operation procedure, please refer to the user manual.

 

  1. Following Autel models stop production:

MS301, MS310, MS409, MS509, VAG405, JP701, EU702, US703, MD801,Maxi Recorder, Maxi Tester, TS301, EST201, GS500, Oil Reset Tool.

Note: the above-mentioned products are not available with update any more, for the latest update software, please browsehttp://www.auteltech.com/autelcms/UpdatesDownloads/429.jhtml# and click “Old Products” to download.

 

Autel scanner tools after-sales FAQ

  1. Which year of OBD-compliant vehicles do Autel products work with?

For European cars: cover the OBD-compliant vehicles after 2006 year;

For USA cars: cover the OBD-compliant vehicles after 1996 year;

For Asian cars: cover the OBD-compliant vehicles after 2009 year.

 

  1. Wifi mac mismatch, what to do?

1). Software worked well before, but now get error “Wifi mac mismatch”, please try to click WIFI page, if no reaction, reboot it and no work, maybe WIFI module damaged, please return us for repair.

2) You may get prompt from one single software or from all software, if get from one single software, please directly delete it and re-download, if all software have error, please ensure all the software stored in the SD card is downloaded via correct Autel ID not copied from other SD card.

3) If you operate correctly, but get error “Wifi mac mismatch”, please send our technical support with the picture of S/N and wifi mac address to check whether Autel products management information match or not.

 

  1. Register failure, what to do?

The common reason for registration failure is that user input incorrect registration code, please pay attention registration code is 6 figures (which can be found from About page), not the login password. If you input correct registration code, but still get error message “Product not found”, please take a photo of serial number and registration code, then send it to our technical support for check whether the product management information match or not.

 

  1. Product has been registered, but it still prompts the serial number is not registered and cannot be upgraded.

This problem is usually due to the ds708 machine’s older management program, please download newest System Program via PC Suit, and then insert SD card into the machine.

 

  1. After machine boot, it prompts “Please obtain authorization”

Please use a computer with network connection to login PC Suit update program tool, after you successfully login, it will automatically display “Obtain authorization successfully”, if you are not sure the Autel ID corresponding to the serial number, please contact our technical support.

 

  1. DS708 freeze after boot, and get unknown errors.

Solution: please firstly try to reboot the machine, if not work, copy “NK(1).bin” into SD card root directory, then boot again, if still fail to boot the machine, please send the error message to us via pictures or video.

 

  1. Feedback: machine fail to test the car, what to do?

1). If you get prompt “not support” or “communication fail “when trying certain function for some car model, it is likely the software fuction is not available for the model, or you operate incorrectly. Please upload “datalog” to the server and the engineer will analyze the data and fix the issue. car make, model, VIN, problem description are required in datalog.

To know the bug solving process, please tell us the serial number of the machine that uploads datalog and the car model and its VIN.

  • If all software in the machine can’t be tested, please check and test whether the cables are connected well or not, especially the testing main cable.
  • If certain software is not working with all car models, please check this car’s connector, or re-install this software.

 

  1. DS708 get error message: GetSysInfoFromRegTab() failed error

Error: for some older version of DS708, when they update operation system from V6.31 to V6.33, they may get error message “GetSysInfoFromRegTab() failed error” and fail to boot the machine.

 

Solution: contact the seller and they will send you this application named “scan_arm.exe”, and then replace the same named “scan_arm.exe” in the “scan” directory of the SD card, reboot the machine, the error will disappear.

  • Autel participates in Frankfurt Automechanika Shanghai Show

    The Automechanika is the leading international meeting place for the automobile sector. 2013 Automechanika show has attracted a record of 1680 participating exhibitors from 29 countries and 68,621 visitors from 86 countries. The record number of pavilions continues to strengthen Automechanika Shanghai’s international position as the leading trade fair for automotive parts, accessories, equipment and services in Asia.   Autel introduced the new smart diagnostic system, MaxiSys/MaxiSys Mini in the show. The new product is designed with the DNA of Autel’s diagnostics family,it is not only built to offer many of the prestigious qualities of the MaxiDAS DS708 with extreme ease of use and powerful diagnostic performance, but moreover, has evolved far beyond the original capabilities. During the show, hundreds of visitors were attracted to the booth and tried out the new products. The brand-new smart diagnostic system was the focus of attention, and had aroused strong and popular interest among the visitors.   On the same day of the exhisbition’s opening, AUTEL has been rewarded the “Top Ten Influential Brand” title at the “2013 Top Ten Chinese Automobile Service and Maintenance Industry” award ceremony, organized by HuiCong.   Who Viewed This Article Also Views: AUTEL INTRODUCES AUTOLINK AL609 (ABS+OBDII diagnostic tool) Autel DS708 cannot change language to Spanish Solution How to program Citroen Berlingo key with Autel Maxidas cDS708 How to use Autel scanner MaxiDAS DS708 wireless printing   Related posts: AutelTech UAV debut in 2015 International […]

  • autel maxidiag elite md802 Solution for Autel MaxiDiag Elite MD802 Error “Printing Failed”

    I write this blog to share my experience to solve the problem of “Printing Failed” or “not all frame received […]

  • OBD2 can scan tool autolink Autel al619 How to change your Autel AL619 English software to French?

    How to change your Autel AL619 English software to French? Original AutoLink Autel  AL619 OBDII & CAN ABS and SRS scanner supports multi-language, including German, French, Spanish, Portuguese, Polish, Italian, Dutch and Russian. The default language is English. But you are able to change the language you want if you register at Autel official website and provide your device SN. If the Autel AL619 scan tool shows it’s the French version, but it only shows “Control” and “Play” on the screen without giving any error massage. No matter how it was connected by OBD or USB, Autel AutoLink scanner didn’t work at that time. Here are some screenshots when updating Audi software: Autel AutoLink AL619 scanner can be upgraded into the French version so the vehicle software must be the French version. If the language of the scanner is the still English version, the auto diagnostic tool cannot be seen. When you set the Autel AL169 scanner main unit into the French version, you should set the software into the French version after the machine restarts to enter the software equipment. That is, the software for diagnosing vehicle and the machine language should be the same, i.e French, so that the software for being used for the vehicle can be seen on the computer. In short, after you update the French software, you should also setup your Autel AL619 device language to be French. […]

  • VVDI PROG VVDI PROG V4.4.1 New Version Update Information

    VVDI PROG V4.4.1 New Version Update Information There are VVDI PROG Programmer  V4.4.1  is launched  OBD2 offers all the new information of vvdi prog 4.4.1, including firmware update guide.   v4.4.1 vvdi pro new info (2016-03-17) * This version Need update firmware The latest version is 2.0.0 The new version will support more versions of driver + Add MC9S12C32_UNSECURED,MC9S12C64_UNSECURED,MC9S12C96_ UNSECURED, MC9S12C128_UNSECURED,MC9S12GC16_UNSECURED, MC9S12GC32_UNSECURED, MC9S12GC64_UNSECURED,MC9S12GC96_UNSECURED,MC9S12GC 128_UNSECURED, […]