Issue Description: After renewing the Autel Maxisys Pro 1-Year Update Service, the device still could not diagnose a 2014 GMC Yukon. The scanner displayed an error prompting a VCI upgrade:
“Update failed. Please unplug the USB and try again.”
Please make sure the VCI is ON and connected to device via one of the following ways:
- USB cable(available for upgrading FWD, FWB, OS, FW firmware, it is recommended).
- Bluetooth(only for upgrading FW firmware), you need to use USB to upgrade when the Bluetooth upgrade fails.
How can this issue be resolved? Read on for the solution.
Solution
- Uninstall &Reinstall PC Suite:
Begin by uninstalling the current PC Suite from your computer. Then, download and install the latest version using the link below:
Maxi PC Suit Setup Download:
https://mega.nz/file/11FEzbQB#S2UbF1w8bWB5O6zV-4YmEn7TdwexrDWAdZIGf7DpCAU
Size: 41.7MB
- Modify the PC Suite Version Number:
After installing version V1.27 of the PC Suite, navigate to the following directory on your computer:
C:\Program Files (x86)\Autel\PassThru\Maxi PC Suit\Version.txt
Open the Version.txt file and change the version number from 1.27 to 1.99.
- Perform the VCI Upgrade:
Connect your VCI to the updated PC Suite and proceed with the
Acknowledgments
Special thanks to www.autelshop.de for providing the solution and technical support.
Get a discount on your Autel Software Subscription(TCP) here.
Technical Support
Email: sales@AutelShop.de
Wechat: +86-13429866263
Whatsapp: +86-13429866263